Privacy Policy
At Rocket Casino, we are committed to protecting your privacy and handling your personal information in a secure, responsible, and transparent way. This Privacy Policy explains what information may be collected when you use the website, how that information may be used, and the steps taken to help safeguard your data while you access the platform and related services.
By visiting or using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should stop using the site.
1. Information We Collect
When you use the website, we may collect personal and technical information needed to provide services, improve site performance, maintain security, and comply with legal or operational obligations.
The types of information that may be collected include:
- full name
- date of birth
- residential address
- email address
- phone number
- payment details
- transaction history
- account activity and gameplay records
- IP address
- device information
- browser type and operating system
- location-related data where applicable
- communications with customer support
2. How We Use Your Information
Your information may be used for a range of legitimate business purposes connected with providing access to the website and maintaining a safe user environment.
These purposes may include:
- creating and managing your account
- processing deposits and withdrawals
- verifying your identity and age
- responding to support requests
- preventing fraud, abuse, and unauthorised access
- monitoring compliance with site rules and policies
- improving website functionality and user experience
- conducting internal analysis and performance reviews
- sending important service notifications
- providing promotional communication where permitted
- meeting legal, regulatory, and security requirements
3. Account Verification and Compliance
To help protect users and maintain a secure environment, the platform may request documents or additional information to verify identity, payment ownership, address details, or other account-related information. This process may be required before certain transactions are completed or before continued use of some account features is allowed.
Any information provided during verification may be stored and reviewed for compliance, security, and fraud prevention purposes.
4. Cookies and Tracking Technologies
The website may use cookies and similar technologies to improve functionality, remember preferences, analyse traffic, and support security features. Cookies can also help the site recognise returning users, maintain login sessions, and customise parts of the overall browsing experience.
You may be able to control or disable cookies through your browser settings. However, doing so may affect the performance of some parts of the website.
5. Marketing and Communication
From time to time, RocketCasino may send users service-related messages, account notifications, promotional offers, or product updates where permitted. These communications may be sent by email, SMS, or other contact methods provided during registration.
You can usually opt out of promotional messages by adjusting your account preferences or following the unsubscribe instructions included in the communication. Important service or security notices may still be sent where necessary.
6. Sharing of Information
Your personal information may be shared only where necessary for business operations, legal compliance, security procedures, or service delivery. This may include sharing data with trusted service providers, payment processors, identity verification partners, fraud prevention tools, professional advisers, or competent authorities where required.
We do not sell your personal information as part of normal website operations. Any information shared is expected to be handled with appropriate confidentiality and security measures.
7. Data Storage and Security
We take reasonable administrative, technical, and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration, or disclosure. While no system can guarantee absolute security, appropriate safeguards may be used to reduce risk and support responsible data handling practices.
Users are also responsible for protecting their login details and ensuring that their account credentials are not shared with others.
8. International Data Processing
Depending on how the website operates, your personal information may be stored or processed in jurisdictions outside your place of residence. By using the website, you understand that data processing may involve international transfers where necessary for account management, technical support, payments, compliance, or related operational functions.
9. Data Retention
Personal information may be retained for as long as necessary to provide services, meet legal obligations, resolve disputes, enforce site rules, prevent fraud, and maintain business records. The retention period may vary depending on the type of information involved and the reason it was collected.
When information is no longer required, reasonable steps may be taken to delete, anonymise, or securely store it in accordance with applicable requirements.
10. Your Rights and Choices
Depending on the laws that apply to you, you may have rights relating to the personal information held about you. These may include the right to request access, correction, deletion, restriction of processing, or withdrawal of consent in certain circumstances.
If you would like to make a privacy-related request, you may contact customer support through the official channels provided on the website. Requests may be subject to identity verification before action is taken.
11. Third-Party Services and Links
The website may contain links to third-party websites, tools, payment services, game providers, or external resources. This Privacy Policy applies only to the website itself and does not govern the privacy practices of third parties. You should review the relevant policies of any third-party service you access through or alongside the platform.
12. Children’s Privacy
The website is not intended for individuals below the legal age required to use gambling-related services in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that such information has been submitted, appropriate action may be taken to remove it and restrict the related account.
13. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, operational practices, technology, or service features. Any revised version published on the website will take effect from the date of posting unless otherwise stated.
You are encouraged to review this page regularly to stay informed about how your information may be handled.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or how RocketCasino handles data protection matters, you should contact customer support through the official contact methods listed on the website.
By continuing to use the site, you acknowledge this Privacy Policy and the way personal information may be collected, used, stored, and protected in connection with your access to the platform.